30-DAY RETURN POLICY ON ALL OUR PRODUCTS
We offer 30 days of return where we transfer the money back to your account upon return. The transaction can take up to a week. If you miss the deadline of 30 days, we can offer you to return the product in exchange for a voucher if it is less than 45 days since the purchase. We do not accept returns after 45 days. We have the same return policy whether you shop full price or outlet products in our webshop.
The product needs to be returned in its original state, unused, and all hangtags still on.
HOW TO RETURN
If you change your mind, you can easily return or exchange the unused product within 30 days and get a full refund.
- Let us know which product (s) you want to return or exchange by sending us an e-mail including your order number to:firstname.lastname@example.org
- Put the unused products in appropriate packaging. Make sure the hang tags are still on.
- Place the delivery note inside the package.
- We will give you additional instructions and documents you need via e-mail.
The customer pays shipping costs on the return. We recommend choosing to ship with tracking if something unforeseen should happen.
Once your return is received and inspected, we will e-mail you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a refund will automatically be applied to your credit card or original payment method within a certain number of days.
OVERDUE OR MISSING REFUNDS (IF APPLICABLE)
If you haven't received a refund yet, recheck your bank account.
Then contact your credit card company. It may take some time before your refund is officially posted.
Then contact your bank. There is often some processing time before a refund is reflected on your bank account.
If you've done all of this and haven't received your refund yet, contact us at: email@example.com.
We're here to assist you if you need any help.