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Terms & conditions

AGREEMENT - KORK OLIVARES

PARTIES

The website www.arbore.no [the "Website"] is a site operated by Kork Olivares, Søre Ramsvigsvei 35, 4015 Stavanger, registered in the Brønnøysund register with org.nr. 926 597 310 and hereinafter referred to as [the "seller"]. The buyer is the one who appears as the buyer in the order. ["Buyer"]. The Seller supplies the Products ["Products"] listed on the Website.

These terms of sale, together with the order and the order confirmation, form the general contractual basis for the purchase [the "Agreement"].

 

PRICES

The prices referred to in the Website include VAT but exclude delivery cost. Information about the total amount to be paid by the Buyer, including environmental fees and all other fees and delivery costs, and the purchase specification of each element of the total price, is given in the order (“Order”) before payment is made.

ENTERING INTO THE AGREEMENT

The Seller will acknowledge receipt of the Order electronically. All Orders are subject to acceptance by the Seller. As the acknowledgement of receipt is not acceptance of the Order, the Seller will confirm such acceptance to the Buyer by sending an e-mail that confirms that the Product has been despatched (the “Shipping Confirmation”). The Buyer shall review the Shipping Confirmation for any non-compliance with the Order both in terms of numbers, type of Product, price etc. Any discrepancy between the Order and the Shipping Confirmation shall be reported to the Seller as soon as reasonably possible either by clicking the contact us button https://arbore.no/pages/customer-service  using the live chat or calling the Seller on +4748402168. 

Seller cannot be held liable for and is not bound by writing or typing errors occurring in the communication with the Buyer.

Seller reserves the right to cancel an order or a part of an order if the Product is out of stock. If out of stock, the Seller can choose to offer the Buyer information about alternative Products. The Seller reserves the right to cancel Orders made by Buyers acting in the course of trade.

In order to be able to shop at www.arbore.no, the Buyer must be over 18.

ORDER CONFIRMATION

Upon receipt of the buyer's order, the seller will confirm the order by sending an order confirmation. The buyer must check that the order confirmation matches the order with regard to quantity, item type, price, etc. If there is no correspondence between the order and the order confirmation, the buyer must contact the seller as soon as possible in the same way as described in point 10.

PAYMENT & MVA

All our prices include MVA and are charged in the currency you have chosen. The currency in the webshop is adjusted by choice of the delivery country. If you want a different currency you can change this in the top right on the page.

The Seller accepts payment with MasterCard, Amex, Visa, Klarna, Vipps, Apple pay, and Paypal. The Seller will not charge the Buyer’s debit or credit card until the Product has been despatched. The Seller may decline the Buyer’s Order if the payment through the Buyer’s debit or credit card is declined.

Our payment options are provided by Klarna (excluding external payment methods like Paypal and Vipps) 

Vipps Vilkår: https://www.vipps.no/vilkar/ regarding Vipps Personvern og vilkår Terms and conditions in English: https://www.vipps.no/vilkar/vipps-terms-and-conditions/

Vipps privacy protection policy How Vipps process personal data

Klarna offers these options:

- Pay later with an invoice in certain markets (pay after 14/30 days)
- Pay directly with VISA / Mastercard in all markets (purchase will be charged at the time of placing an order)
- Pay direct from your bank account in certain markets

Klarna customer service regarding Klarna purchases
Klarna terms and conditions

DELIVERY ETC.

The time of delivery will depend on the Buyer’s chosen method of delivery and will appear at the Order Confirmation. If more than one Product is ordered, the Seller reserves the right to send the Products in separate shipments.

The item is paid for at the time the item is shipped from the seller. If the buyer uses a credit card or debit card when paying, the purchase price is reserved on the card when ordering. If a reservation can not be made, the seller reserves the right to cancel the order. When paying by credit card, the law on credit purchases etc. of 21 June 1985 No. 82 apply.

Customs duties and taxes

USA:
Orders to the US are shipped included taxes and duties, no hidden costs. The customer is responsible for the state's sales tax rules. 

Outside of the EU, and Switzerland:
You will not be charged with taxes and duties and only pay the amount shown in checkout. You will be charged for the taxes and duties when importing the purchased products into your country. It’s your country's customs that require these fees.

Please visit your country's customs to check these fees. 

DELIVERY 

Delivery has occurred once the Purchaser or his/ her representative has taken possession of the item.

If the delivery time is not stated in the ordering solution, the Seller shall deliver the good to the Purchaser within a reasonable time frame and no later than 30 days after the order is placed by the customer. The good shall be delivered to the Purchaser unless other, special arrangements are made between the parties.

Delivery takes place to the address stated in the order, possibly to the address's associated postal delivery point. The customer chooses the delivery method within the choices offered when ordering.

The delivery time will depend on the customer's choice of delivery method and will be stated in the order. If more than one item is ordered, the seller has the right to send the items in separate shipments.

 

THE RISK OF THE GOODS

The risk for the item passes to the buyer when the item is taken over by the buyer in accordance with
Agreement. If the delivery time has come and the buyer fails to take over an item that has been made available to the buyer according to the agreement, the buyer still has the risk of loss or damage due to properties of the item itself.

 

DEFECT IN THE ARTICLE - BUYER'S RIGHTS AND CLAIM DEADLINE.



If there is a defect in the item, the buyer must, within a reasonable time after it has been discovered or should have been discovered, notify the seller that it will invoke the defect. The buyer has always complained in time if it happens within 2 months. of the defect was discovered or should have been discovered. Complaints can be filed no later than two years after the buyer took delivery of the item. If the product or parts of it are expected to last much longer than two years, the claim period is five years.

If the item has a defect and this is not due to the buyer or the buyer's conditions, the buyer may, in accordance with the rules of the Consumer Purchase Act, Chapter 6, retain the purchase price, choose between correction and re-delivery, demand for price reduction, demand for termination of the contract and/or the seller.

Complaints to the seller must be made in writing.

RIGHT OF WITHDRAWAL


The buyer may regret the purchase of the item in accordance with the Act of 21 December 2000 no. 105 on the duty to provide information and the right of withdrawal, etc. in the case of distance selling and sales outside the fixed point of sale (Right of Withdrawal Act) provisions. Right of withdrawal can be used even if the item is defective and before the item is delivered.
The buyer must inform the Seller in writing as instructed in point 10 about the use of the right of withdrawal within 14 days after the item, information about the right of withdrawal, and the right of withdrawal form has been received. The seller pays the cost of the return shipment.

 

RETURN POLICY

We offer 30 days of return where we transfer the money back to your account upon return. The transaction can take up to a week. If you miss the deadline of 30 days, we can offer you to return the product in exchange for a voucher if it is less than 45 days since the purchase. We do not accept returns after 45 days. We have the same return policy whether you shop full price or outlet products in our webshop.
The product needs to be returned in its original state, unused, and all hangtags still on.
How to return
If you change your mind, you can easily return or exchange the unused product within 30 days and get a full refund.
  1. Let us know which product (s) you want to return or exchange by sending us an e-mail including your order number to:info@arbore.no 
  2. Put the unused products in appropriate packaging. Make sure the hang tags are still on.
  3. Place the delivery note inside the package. 
  4. We will give you additional instructions and documents you need via e-mail.
The customer pays shipping costs on the return. We recommend choosing to ship with tracking if something unforeseen should happen.
Once your return is received and inspected, we will e-mail you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a refund will automatically be applied to your credit card or original payment method within a certain number of days.
Overdue or missing refunds (if applicable)
If you haven't received a refund yet, recheck your bank account.
Then contact your credit card company. It may take some time before your refund is officially posted.
Then contact your bank. There is often some processing time before a refund is reflected on your bank account.
If you've done all of this and haven't received your refund yet, contact us at: info@arbore.no.
We're here to assist you if you need any help. 

 

EXAMINATION OF THE ITEM


When the buyer receives the item, he or she is encouraged to examine to a reasonable extent whether it is in accordance with the order, whether it has been damaged during transport or whether it otherwise has defects. If the item does not match the order or has defects, the buyer must notify the seller in the event of a complaint.

In order to decide whether to exercise the right to cancel, the Purchaser has the right to examine the good. An appropriate checking or testing of the good to determine its nature, properties and function will not nullify the right to cancel, nor will it give grounds for compensation arising from the examination. This right is comparable to the examinations one is permitted when buying goods in a shop, such as trying on an article of clothing.

If the checking or testing goes beyond what is reasonable and necessary, however, the Purchaser may be responsible for any reduction in the good’s original value. This reduction in value will often consist of the costs for washing or repairing the good. If the good can no longer be sold as new, the reduced value will correspond to the objective loss of income suffered by the Seller in selling it used or, if necessary, disposing of it.

COMPLAINT IN THE EVENT OF DEFICIENCY AND DEADLINE FOR NOTIFYING CLAIMS IN THE EVENT OF DELAY

If there is a defect in the item, the buyer must, within a reasonable time after the buyer discovered it, notify the seller that he or she will invoke the defect and no later than two months from the time the buyer discovered the defect. Complaints to the seller must be made in writing, either to the company's postal address or through the e-mail on the website.

 

BAD FAITH OF THE BUYER, PRELIMINARY INVESTIGATION, ETC.

(1) The buyer cannot claim as a defect something that he knew or could have known at the time of purchase.
(2) If the buyer before the purchase examined the thing or failed without reasonable cause to comply with the seller's request to examine it, the buyer cannot claim something that should have been discovered during the examination, unless the seller acted with gross negligence or contrary to honesty and good faith.
(3) The above rules apply accordingly when the buyer has had the opportunity to examine a sample before the purchase and the defect relates to a property that should appear on the sample.BUYER'S RIGHTS IN CASE OF DELAY AND DEFICIENCY


If the thing has a defect or the seller does not deliver the thing or delivers it too late in accordance with the agreement between the parties, and this is not due to the buyer or circumstances of the buyer, the buyer can exercise the powers in the Law of Consumer Purchases. return the purchase price, cancel the contract, choose between correction and reshipment, demand a price reduction and demand compensation from the seller. In case of delay, the buyer can retain the purchase price, cancel the contract, demand performance and demand compensation from the seller.

SELLER'S RIGHTS IN THE EVENT OF BUYER'S DEFAULT

If the buyer does not pay or pay the other obligations under the agreement, and this is not the seller or circumstances on the seller's part, the seller may, depending on the circumstances, exercise the powers in the Consumer Purchase Act Chapter 9. If the buyer does not, the seller can maintain the purchase and demand the buyer the purchase price. In the event of a material default or other material default by the buyer, the seller may have agreements, unless the purchase price has been paid. The seller can also buy if the buyer does not pay a reasonable additional deadline for buying as the seller has set.



RENTAL BY DELAYED PAYMENT / COLLECTION FEE

If the buyer does not pay the purchase price in accordance with the agreement, the seller may demand rent of the purchase price in accordance with the Tenant Act in the event of late payment of 17 December 1976 no. 100.
In the event of non-payment, it may be required, after prior notice, to be sent for collection, and the buyer may then be held liable for fees pursuant to the Debt Collection Act and other collection of overdue monetary claims, cf. Act of 13 May 1988 no. 26 on collection collection and other collection of overdue monetary claim.

 

WARRANTY


Any guarantees apply in addition to the rights the buyer has under mandatory legislation. A guarantee thus does not imply any restrictions on the buyer's right to complaint and claims in the event of delay or defects pursuant to clause 11.

 

PERSONAL INFORMATION


The seller will collect and store personal information that is necessary for the seller to be able to carry out the obligations under the agreement. The personal information of the buyer under the age of 15 will not be collected unless the seller has the consent of parents or guardians.
The seller will, with the consent of the buyer, use the buyer's personal information for other purposes, for example to send the buyer advertising or information beyond what is necessary to implement the agreement. Such voluntary and informed consent can be given by the buyer at the conclusion of the agreement.

For more information on our privacy practices by clicking Cookies and Privacy, or if you have questions, or would like to make a complaint, please contact us by email at arbor.evolution@gmail.com / info@arbore.no or by mail using the details provided below:


Arbor evolution
[Re: Privacy Compliance Officer]
Kork Olivares, Søre Ramsvigsvei 35B, 4015 Stavanger, Norge.

 

CONFLICT RESOLUTION AND JURISDICTION


The Consumer Purchase Act applies to your purchase. According to the Consumer Purchase Act, you must notify us within a reasonable time after you have discovered or should have discovered a defect in your goods. Such a complaint must be made no later than two years after you received the goods. If the goods are intended to last significantly longer than two years, you must notify us no later than five years after you received the goods.

The parties shall endeavor to resolve any disputes amicably. The buyer can contact the Consumer Council (www.forbrukerradet.no) to get assistance in a possible dispute with the seller. If an amicable solution is not reached after mediation in the Consumer Council, each of the parties may request that the dispute be dealt with by the Consumer Complaints Committee. The buyer may choose to take the matter directly to the Conciliation Board, or the parties may agree on out-of-court mediation in accordance with the rules in Chapter 7 of the Disputes Act.